Contact information
Contact Us — ViralCartel
We're here to help! Whether you've got a question about an order, a product, or just want to say hi, reach out and we'll get back to you as quickly as we can.
This is the quickest way to reach us — we aim to respond to all emails within 2 business days (usually much sooner).
💬 What Can We Help With?
- Order status & tracking
- Returns, refunds & exchanges
- Shipping questions
- Product questions (sizing, materials, compatibility, etc.)
- Damaged, faulty, or incorrect items
- General feedback or partnership enquiries
📝 Before You Email Us
To help us sort your query faster, please include:
- Your order number (found in your confirmation email)
- The email address used to place the order
- A brief description of your question or issue
- Photos, if your query relates to a damaged or faulty item
⏰ Our Hours
We're a UK-based team, operating:
Monday–Friday, 9am–5pm (UK time)
Emails sent outside these hours will be answered on the next business day.
🌍 Where We're Based
ViralCartel is a UK-based online store, proudly serving customers across the United Kingdom and Europe.