Terms of service

Terms of Service — ViralCartel

Last updated: [insert date]

Please read these Terms of Service ("Terms") carefully before using viralcartel.co.uk (the "Site") or placing an order with us. By accessing the Site or placing an order, you agree to be bound by these Terms.

1. About Us

ViralCartel ("we", "us", "our") operates viralcartel.co.uk, an online store selling trending consumer products to customers in the United Kingdom and Europe.

2. Eligibility

By using this Site, you confirm that:

  • You are at least 18 years old, or are using the Site under the supervision of a parent/guardian.
  • You are legally able to enter into a binding contract.
  • Any information you provide us is accurate and truthful.

3. Orders & Contract Formation

  • Adding items to your basket does not reserve stock or guarantee price.
  • When you place an order, you'll receive an order confirmation email — this confirms we've received your order, but does not mean we've accepted it.
  • A contract is formed, and we accept your order, once we send you a dispatch confirmation email confirming your item has shipped.
  • We reserve the right to refuse or cancel any order, for example due to stock unavailability, pricing errors, or suspected fraud. If we cancel after payment, you'll receive a full refund.

4. Pricing & Payment

  • All prices are listed in GBP (£) and include applicable UK VAT where relevant.
  • For orders shipped to Europe, additional import duties or taxes may apply on arrival and are the customer's responsibility (see our Shipping Policy).
  • We take reasonable care to ensure prices are correct, but errors can occur. If we discover a pricing error on your order, we'll contact you before dispatch to confirm whether you'd like to proceed at the correct price or cancel.
  • Payment is taken at the time of order via our supported payment methods (e.g. card, PayPal, etc.).

5. Delivery

Delivery timeframes, costs, and international shipping details are set out in our Shipping Policy. Estimated delivery dates are not guaranteed.

6. Cancellations, Returns & Refunds

Your rights to cancel and return orders are set out in full in our Returns & Refunds Policy, in accordance with the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

7. Product Descriptions

  • We make every effort to ensure product descriptions, images, and pricing are accurate.
  • Colours may vary slightly depending on your screen display.
  • As many of our products are trend-driven and sourced from third-party suppliers, minor variations in packaging or design between what's pictured and what's received may occasionally occur; we'll always aim to flag known differences on the product page.

8. Intellectual Property

All content on this Site — including text, graphics, logos, images, and the ViralCartel name and branding — is owned by us or our licensors and is protected by copyright and trademark law. You may not copy, reproduce, or use our content for commercial purposes without our written permission.

9. Acceptable Use

You agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorised access to the Site or its systems
  • Interfere with the Site's functionality or security
  • Submit false, misleading, or fraudulent information when placing an order

We reserve the right to suspend or terminate access to the Site for anyone who breaches these Terms.

10. Limitation of Liability

  • Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under UK law.
  • Subject to the above, we are not liable for any indirect or consequential loss arising from your use of the Site or purchase of products, to the fullest extent permitted by law.
  • We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control (e.g. courier delays, customs hold-ups, extreme weather).

11. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, including your right to goods that are as described, of satisfactory quality, and fit for purpose.

12. Third-Party Links

Our Site may contain links to third-party websites (e.g. social media, payment providers). We're not responsible for the content or practices of these external sites.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.

(If your business is registered in Scotland or Northern Ireland, this section should be updated accordingly.)

15. Contact Us

Questions about these Terms? Get in touch:

📧 hello@viralcartel.co.uk