Shipping Policy — ViralCartel

Last updated: [insert date]

1. Where We Ship

We currently ship to:

• United Kingdom (England, Scotland, Wales, Northern Ireland)
• Europe (see country list at checkout)

If your country isn't available at checkout, we don't currently ship there — email hello@viralcartel.co.uk and we'll let you know if that changes.

2. Shipping Costs

🇬🇧 United Kingdom

Free shipping on all UK orders, no minimum spend required.

🇪🇺 Europe

Shipping costs to Europe vary by product and are calculated automatically at checkout based on:

• The item(s) in your order
• Size and weight
• Delivery destination

You'll always see the exact shipping cost before you enter payment details — no surprise charges.

3. Processing Times

• Orders are typically processed within [1–3 business days] of purchase.
• Orders placed on weekends or bank holidays are processed the next business day.
• During high-demand periods (sales, viral products), processing may take slightly longer — we'll flag this at checkout if it applies.

4. Estimated Delivery Times

These are estimates, not guarantees. Delivery times can be affected by customs processing, carrier delays, or local holidays, especially for international orders.

5. Tracking Your Order

• Once your order ships, you'll receive a confirmation email with a tracking number.
• You can use this to track your parcel directly with the courier.
• If you haven't received tracking within [5 business days] of ordering, email us at hello@viralcartel.co.uk.

6. Customs, Duties & Import Taxes (Europe)

For orders shipped to Europe:

• Your order may be subject to import duties, customs fees, or VAT charged by your country upon arrival.
• These charges are the responsibility of the customer and are not included in your order total or shipping cost.
• We're not able to predict the exact amount, as it's set by your local customs authority — check with your country's customs office if you'd like an estimate before ordering.

7. Multiple Items & Split Shipments

If your order contains multiple items, they may ship separately and arrive on different days, especially if items are sourced from different warehouses. You won't be charged extra for this — you'll simply receive tracking info for each parcel.

8. Incorrect Address

Please double-check your delivery address at checkout. If a parcel is returned to us due to an incorrect or incomplete address provided by the customer, we'll contact you to arrange re-delivery — additional shipping costs may apply.

9. Lost or Delayed Parcels

If your order hasn't arrived within the estimated delivery window:

1. Check your tracking link for the latest status.
2. Allow a few extra days, as couriers occasionally run behind, particularly around customs for European orders.
3. Still no movement? Email hello@viralcartel.co.uk with your order number and we'll investigate with the courier.

10. Contact Us

Questions about your shipment? We're happy to help.

📧 hello@viralcartel.co.uk

We aim to respond to all emails within 2 business days.